Newsletter

Every three weeks, I send one idea about healthcare technology by email. Usually that means an argument I have been having with someone, the evidence underneath it, and the part I still cannot defend.

What it argues

Human-centered design is not a mystery. It is decades old, well evidenced, and used by every industry that has to keep customers who could leave. Healthcare mostly skips it. We put the right action behind eleven clicks and a phone line answered nine to four, and then convene a committee on why adherence is poor. The people are usually not the problem. The path is.

That premise runs underneath most of what I write, whether the subject is electronic health record usability, clinical decision support, quality improvement, or the way a health system decides to implement something it has already bought.

Who it is for

Health system executives, clinician leaders, and the informaticists who have to make the decisions work in practice. It assumes you already know the terrain and does not stop to explain what a best-practice alert is.

What to expect

• Every three weeks, and not more often.
• No paid tier, now or later.
• A skipped issue rather than a filler one.
• Replies go to a real inbox, and disagreement is welcome.

Longer essays live on the writing page, and there is an RSS feed if you would rather not use email.